Choosing the right telco for you – Why go bigger? When you can go better!

5 reasons why you should consider a smaller communications provider for your business.

The idea that bigger is better has really lost steam in recent years, and that might be because people are becoming more savvy in their choices and realising that size doesn’t actually equate to value.

There are some cases where bigger is better, sure, who doesn’t want a bigger slice of cake, or a bigger paycheck? 

But when it comes to choosing a telecommunications provider for your business, it’s more likely that a smaller provider is going to tick all the boxes for you.

As a full-service VoIP provider specialising in connecting businesses with VoIP telephony and 3CX phone systems, trust us when we say, we’ve seen it all.

And if we can save you from finding this out the hard way, then we’ve done our job

 

Better Customer Service

When it comes to customer service, the telecommunications industry hasn’t got the greatest reputation. Offshore agents answering calls, incredibly long wait times and handballing of issues to different departments are just some of the infuriating aspects of customer service at the big telcos.

In fact, our customers who have come to us from larger companies are often delighted by what we would consider the bare minimum.

They revel in having their calls answered in a timely manner, by someone who understands their business and takes the time to understand their needs, and it’s a shame that this isn’t the standard across the board.

We know that because we’re a boutique business, we’re able to provide a human experience to our customers, and due to the vast size of some of the industry giants, they simply can’t replicate it.

If you have an issue, we’re just a phone call away and you’ll speak to local experts who genuinely care and will work with you to find a solution. 

The team works out of one Australian office and can collaborate to resolve any queries quickly, without shuffling you around to departments and taking calls offshore.

 

More Cost Effective

While we’re on the subject of bigger not always being better, this also extends to the amount you’re forking out for a service. The best doesn’t always have to cost the most, and going with a big name could cost you more than you think.

A larger company is likely to have a greater number of staff and higher overheads, costs which are then passed down to the customer.

With a smaller Telco, you’re not only likely to pay less in your service fees, but you’re also more likely to get a more tailored and effective service, paying off in dividends over time.

 

More Freedom

And while we’re on the topic of costs, one of the aspects that can be quite daunting in going with a larger provider, is their tendency towards enormous lock in contracts.

Whether it’s 12 months or 24 months, or even longer, once you’ve signed on the dotted line with a larger Telco on a contract, you’re locked in, and will likely have to pay significant exit fees to terminate that contract.

Because we keep our customers happy, they stay with us longer and without obligation. That’s why we offer month-to-month no lock-in contracts, making it easier to change your service as you need and giving you the freedom to change as your business grows.

 

Expert Understanding

As an entirely Australian owned and operated business ourselves, C2 Communications knows the challenges faced by Australian businesses.

With over 30 years of experience in the telecommunications and IT industries here in Australia, we’re able to anticipate issues and tailor solutions to our customers’ needs, ensuring they get the best set-up for their business and most out of their communications systems.

In this time we’ve managed to develop long-standing relationships with local suppliers, giving our customers access to a higher quality of service and better deals.

 

Higher Standards

Choosing an Australian business communications provider also means choosing Australian standards. And with that, greater security and peace of mind.

By using a local business communications provider, you’re protected by Australian codes and standards, including the Telecommunication Consumers Protection (TCP) Code C628:2019. 

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. All Carriage Service Providers in Australia must adhere to this code, which is enforceable by the ACMA, and outlines a framework of code compliance and monitoring.

This helps to ensure protection in the areas of sales, service and contracts, billing, credit and debt management and changing suppliers. 

C2 Communications is an active member of the Australian Telecommunication Industry Ombudsman scheme that enforces the Telecommunications (Consumer Protection and Service Standards) Act 1999 by the Australian Government. This provides an additional layer of assurance and protection for our customers.

From June 30th 2022, the Telecommunications Service Provider (Customer Identity Authentication) Determination came into effect, designed to protect customers during high-risk transactions and ensure carriage providers implement a higher level of security for the public.

At C2 Communications, we don’t just aim to meet the standards set out in our industry, we aim to exceed them.

With that said, while we are leaders within our industry, we are not specialists in yours, so the responsibility is with the customer to adhere to compliance requirements and regulations.

Depending on the industry you’re in and the requirements, we may be able to help tailor your communications systems to help you follow compliance measures, but if you’re unsure about this, give us a call and we’ll be happy to discuss it with you.

 

What’s the verdict?

While we can’t stress enough that bigger doesn’t always mean better, we aren’t saying size doesn’t matter.

A smaller Telco could be a huge win for your business, as you reap the benefits of a more personalised service, local specialist knowledge, and lower costs.

Some businesses don’t give this enough thought and go with a larger provider simply out of decision fatigue, laziness, or a case of ‘better the devil you know’, which ends up costing them dearly in the long run.

As Australia’s longest standing 3CX reseller and Australasia’s first 3CX Titanium Partner, we have built a reputation by providing unrivalled customer service and brilliant communication solutions to Australian businesses.

Find out how a smaller provider can make a big difference to your business, reach out to us for a quote or come drop by our office in Hawthorn.

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