A customized inbound business number can be a valuable asset for businesses looking to strengthen their brand, improve marketing effectiveness, and provide excellent customer service.
Toll-free numbers (such as 1800 numbers) remove a barrier as customers are more likely to reach out if they know the call is free, leading to increased customer inquiries and potential sales.
Increase your brand recognition with customised numbers. For example, the number 1300C2COMM can reinforce the brand and make the number more memorable for customers.
Set up call routing based on the time of day, location, or other criteria. This ensures that calls are directed to the right department or person, improving customer service and efficiency.
Gather valuable data on incoming calls, such as call volume, duration, and geographical location. Analysing this data can help businesses make informed decisions about their marketing and customer service strategies.
Toll free numbers such as 1800 numbers are free or heavily reduced for callers. 13/1300 numbers usually incur local call rates, which are generally cheaper than long-distance or mobile rates.
If your site goes dark, SIP trunk registration failure is detected and calls are diverted to a pre-nominated number. This is an invaluable redundancy to ensure business operation remains.
$ 650 / Month + inbound calls
$ 20 / Month + inbound calls
$ 20 / Month + inbound calls
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An inbound business number in Australia is a special telephone number that businesses use to manage incoming calls. These numbers typically begin with prefixes such as 13, 1300, or 1800, and they’re designed to help businesses offer a single, easily recognizable number to customers nationwide.
Types of inbound business numbers are:
1300 numbers are shared-cost, with callers paying local rates. In contrast, 1800 numbers are toll-free for callers, with the business covering call costs. Both provide a professional, nationwide reach but differ in the cost structure, allowing businesses to choose based on budget and customer experience needs.
1300 and 1800 numbers offer businesses a professional image, national accessibility, and easy recall for customers. These numbers create a unified contact point, enhancing brand credibility and helping customers reach you easily, which can improve engagement and support customer trust.
Yes, you can typically port 1300/1800 numbers when changing providers. Portability ensures you retain your number, allowing uninterrupted communication with customers and preserving your business’s contact consistency even if you switch services.
Calls to 1300 numbers incur a local rate for the caller, while 1800 numbers are toll-free, with the business covering the call cost. Some mobile carriers may charge additional fees for 1300 calls, so it’s helpful to inform customers of potential charges.
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