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what is a pbx system

What is a 3CX Phone System?

A 3CX phone system is a PBX, which stands for Private Branch Exchange. This is a private telephone network used within a business. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analogue....

07/11/2018 | Read more

What is an Auto-Attendant?

An auto-attendant (or automated attendant) is a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.   For a caller to find a user on a phone system, a dial-by-name directory is...

12/12/2018 | Read more

what is a pbx system

Benefits of an IP 3CX VoIP Phone System?

What is an IP 3CX? An IP 3CX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network. The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness. The IP 3CX is...

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what is a pbx system

How an IP 3CX / VoIP Phone System Works

A VoIP phone system / IP 3CX system from C2 Communications consists of one or more SIP phones / VoIP phones, an IP 3CX server and optionally includes a VoIP Gateway. The IP 3CX server is similar to a proxy server: SIP clients, being either softphones or hardware-based phones, register with the IP 3CX server, and when...

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What is IVR?

Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus, in real time, using DTMF tones.     How does an IVR system operate? In an Interactive Voice Response system, callers are given the choice to select options by...

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What is DID – Direct Inward Dialing?

DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward in Europe) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone...

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What is a Voicemail System?

A voicemail system is a centralised system used in businesses for sending, storing and retrieving audio messages, just like an answering machine would do at home. Voicemail systems make a phone system more flexible and powerful by allowing information and messages to pass between users even when one of them is not...

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10 Reasons to Switch to an IP 3CX

Why Your Next Phone System Should be Software-Based and Running on a Mainstream Operating System This article explains the benefits of having a software-based phone system and why it makes sense to move away from proprietary solutions and straight to a real software-based solution running on a mainstream, commercially supported operating system....

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What are the Benefits of an IP 3CX?

An IP 3CX phone system has a number of benefits. Easy Installation and Configuration A traditional PBX is composed of proprietary hardware and software management tools. These tools are typically managed over a serial or console cable, and each vendor has different tools for this. This means that, once you have committed to a...

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What is Unified Communications?

Currently, there is a large number of communication channels, and of different types, made available to technology users. To put a (indicative but by no means complete) list together: E-mail Telephony (fixed-line, mobile, VoIP-based) Audio/video conferencing Presence (as an example, consider your list of contacts in Skype, and the relevant icons that...

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