What is an Auto-Attendant?
An auto-attendant (or automated attendant) is a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist. For a caller to find a user on a phone system, a dial-by-name directory is...
What is IVR?
Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus, in real time, using DTMF tones. How does an IVR system operate? In an Interactive Voice Response system, callers are given the choice to select options by...
What is DID – Direct Inward Dialing?
DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward in Europe) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone...
What is a Voicemail System?
A voicemail system is a centralised system used in businesses for sending, storing and retrieving audio messages, just like an answering machine would do at home. Voicemail systems make a phone system more flexible and powerful by allowing information and messages to pass between users even when one of them is not...
10 Reasons to Switch to an IP 3CX
Why Your Next Phone System Should be Software-Based and Running on a Mainstream Operating System This article explains the benefits of having a software-based phone system and why it makes sense to move away from proprietary solutions and straight to a real software-based solution running on a mainstream, commercially supported operating system....
What is Unified Communications?
Currently, there is a large number of communication channels, and of different types, made available to technology users. To put a (indicative but by no means complete) list together: E-mail Telephony (fixed-line, mobile, VoIP-based) Audio/video conferencing Presence (as an example, consider your list of contacts in Skype, and the relevant icons that...
What is Voicemail to Email?
With the voice and fax delivery feature in the 3CX software from C2 Communications, your voicemail messages are delivered to multiple email addresses with 3CX. As part of its extensive unified communications features, our customers leverage the voicemail to email feature to ensure they’re always reachable, even when they’re on the go. 3CX converts...
What are BLF Function Keys?
Some IP phones have BLF function keys. BLF is an acronym for Busy Lamp Field, which is a light on an IP phone that tells you whether another extension connected to the same 3CX is busy or not. Depending on the type of phone you have, BLF’s will remain green, meaning the extension is free to talk....