Do I need to sign a contract for 3CX with C2 Communications?
No, C2 Communications offers flexible plans without long-term contracts. You can scale services as needed and adjust your plan to fit your business requirements without being locked into a fixed agreement.
Benefits of a 3CX VoIP Phone System?
A 3CX VoIP phone system offers cost savings, as it reduces traditional phone line expenses. It’s flexible, supporting remote work through mobile apps and web clients. Additional benefits include easy scalability, integration with CRMs, video conferencing, call recording, and advanced features like IVR. It's easy to manage and can be deployed on-premise...
What is a 3CX Phone System?
3CX is a software-based VoIP (Voice over IP) phone system that enables businesses to make and receive calls over the Internet. It offers features like video conferencing, call recording, and CRM integration. 3CX can be used on-premise or in the cloud, providing flexibility, cost savings, and advanced communication tools for businesses of...
Are all calls recorded on 3CX?
3CX includes call recording as an optional feature. Administrators can configure call recording for all calls or select specific extensions and conversations to record. This feature helps businesses with quality control, training, compliance, and keeping a record of important conversations when needed.
What is Direct Inward Dialling (DID)?
Direct Inward Dialling (DID) is a feature that allows businesses to assign individual phone numbers to specific extensions or departments. This means external callers can directly reach a particular employee or department without going through a main switchboard or receptionist.
Will 3CX integrate with my CRM system?
Yes, 3CX integrates with many popular CRM systems such as Salesforce, Zoho, and HubSpot. This integration allows for automatic call logging, screen pop-ups, and syncing of customer data.
Can I use 3CX remotely?
Yes, 3CX allows remote access through mobile apps, web clients, and desktop applications. With an internet connection, users can make and receive calls, join video conferences, and access all 3CX features. This ensures seamless communication and collaboration, whether your team is in the office, at home, or travelling.
What is an Auto-Attendant?
An auto-attendant (or automated attendant) is a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist. For a caller to find a user on a phone system, a dial-by-name directory is...
What is IVR?
Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus, in real time, using DTMF tones. How does an IVR system operate? In an Interactive Voice Response system, callers are given the choice to select options by...
What is DID – Direct Inward Dialing?
DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward in Europe) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone...