Kinetic (formerly known as Skybus) is Australia and New Zealand’s biggest bus network. Kinetic operate 50 bus routes across Melbourne city and move over 27 million Victorians each year. In Melbourne, the airport transfer services carry over 2 million passengers per year and 8.3% of all Melbourne Airport passengers.

The Problem

With so many sites and a continually expanding network, Kinetic’s (formerly Skybus) telecommunication systems required constant tweaks and tunes to stay relevant and operational. The cost of growing can be substantial and proprietary communications systems often hamper this growth. Kinetic also require a central presence across Australia and New Zealand with systems in place to never lose a call.

Our Solution

C2 Communications solution involved an on-premise 3CX Phone System, C2 SIP services, a combination of Yealink Handsets and 3CX Softphones, all running over 100:100 Fibre internet. Installing 3CX on-premise ensured the head office call centre experienced the fastest connection back to the server for excellent voice quality. Utilising the Kinetic 100:100 Fibre, that same experience could be shared across their sites in Tasmania, Victoria, Queensland and New Zealand. A central 3CX also meant no call was lost across any site as we configured the call flow logic with redundancy loops and enabled reporting to monitor call handling.

C2 Voice

Tier 1 VoIP telephony services including, number and line rental, and inbound services.

Local Support

Business focussed support provided by our experienced local and technical teams.

One Bill

Single point of billing for all C2 Voice, 3CX Support, Fibre 1000 services.

The Outcome

Kinetic now run over 200 extensions with a central 3CX server providing a presence for all users in the organisation. They also process daily reports to monitor and improve their call handling to ensure their customers are receiving the best service. To assist with the cost of growth the 3CX licensing model allows for an unlimited amount of extensions to be provisioned on the system without any additional fees. And, Kinetic now benefit from high-quality C2 SIP services delivering clear and cost-effective voice.

C2 Communications installed our 3CX phone system and it works seamlessly between our several sites. The changeover to using SIP lines has proven to be extremely cost effective. After the installation, our staff were trained on how to manage the system internally and we are particularly impressed with its reliability and functionality. It’s definitely been a positive move for our business.

Lauren Hammond | Kinetic (formerly Skybus)