Skybus is the largest airport bus service operating in Melbourne, Hobart, Gold Coast, and Auckland. In Melbourne, Skybus carries over 2 million passengers per year and 8.3% of all Melbourne Airport passengers.
C2 Communications solution involved an on-premise 3CX Phone System, C2 SIP services, a combination of Yealink Handsets and 3CX Softphones, all running over 100:100 Fibre internet. Installing 3CX on-premise ensured the head office call centre experienced the fastest connection back to the server for excellent voice quality. Utilising the Skybus 100:100 Fibre, that same experience could be shared across their sites in Tasmania, Victoria, Queensland and New Zealand. A central 3CX also meant no call was lost across any site as we configured the call flow logic with redundancy loops and enabled reporting to monitor call handling.
Skybus now run over 100 extensions with a central 3CX server providing a presence for all users in the organisation. They also process daily reports to monitor and improve their call handling to ensure their customers are receiving the best service. To assist with the cost of growth the 3CX licensing model allows for an unlimited amount of extensions to be provisioned on the system without any additional fees. And, Skybus now benefit from high-quality C2 SIP services delivering clear and cost-effective voice.
Tier 1 VoIP telephony services including, number and line rental, and inbound services.
Business focussed support provided by our experienced local and technical teams.
Single point of billing for all C2 Voice, 3CX Support, Fibre 1000 services.
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