Office 365 and 3CX Now One-way Sync

15/03/2019

3CX has always provided out of the box integration with Office 365 better than any other PBX vendor in the industry.

One of the most loved feature is the 3CX plugin that opens the contact record in Office 365, creates a new contact if the inbound caller is not found, and saves the call information in the contact’s notes. This integration has been further improved in 3CX v16 which features enhanced integration with Office 365, making a powerful combination even better. Some of the highlights of the new 3CX v16 specific to the Microsoft Office 365 integration are:

Office 365 users one-way syncing to 3CX extensions

Managing a system with many users can be a hassle, let alone managing two! The latest 3CX version lightens your workload, enabling you to focus on managing your Office 365 users, while it keeps the users in sync with their respective extensions in the background. 3CX v16 can monitor your Office 365 account and automatically:

  • Create new extensions for the new Office 365 users you create,
  • Update extension details when the Office 365 user info is updated, and
  • Delete the extensions when Office 365 users are deleted.

Sync Office 365 Contacts to 3CX Phonebooks

People using Office 365 like to keep things simple, managing their contacts from the ease of their smartphone or browser. The new version of 3CX extends this simplicity by syncing the users’ Office 365 contacts to their 3CX phonebooks. No more switching between apps and tabs when searching for someone to call via 3CX, as your personal 3CX phonebook is kept updated with your Office 365 contacts. Just open your 3CX app’s phonebook and dial away!

Sync Extension Status with Office 365 Calendar

If you are using Office 365 with 3CX v16, don’t bother switching your status when you are away. The updated 3CX integration module includes automation options to set your extension status and forwarding profile, based on your Office 365 calendar. Just create an entry in your Office 365 calendar and 3CX sets your extension status based on the “Show As” option in your calendar:

  • “Busy” or “Working Elsewhere” switches to “Do Not Disturb”
  • “Out of office” or “Away” switches to “Away”

When your meeting is done at the specified time, 3CX switches your profile back to the previous status.

Get in touch with us to get the latest v16 3CX PBX for your business and make your communication even safer, better, faster and much more affordable.

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