How to Configure Your Sennheiser Headset with 3CX

27/06/2019

Over the past few weeks, Sennheiser headsets have been back on our radar.

Our usual go-to for headsets, Plantronics, has sold to Polycom to form a new brand called Poly. Since that change our staple offering of Plantronics is off the menu, price is too high and the compatibility with 3CX is no longer supported. S0, we’ve looked to our old friend Sennheiser to see how things have been progressing and we’ve been pleasantly surprised!

We’re currently testing two models of headset:

  • Dual-ear Sennheiser DW 5036
  • Single-ear Sennheiser DW 10

Here’s how to configure them.

Download the Sennheiser Software

  1. Find the PC option here https://en-de.sennheiser.com/headset-software-pc# 
  2. Download the Sennheiser HeadSetup™ Pro
  3. Download the 3CXPHONE PLUGIN
  4. Install both executables and restart your PC

You can now use the Sennheiser headset with 3CX Softphone for Windows with full call control.

Configure the 3CX Web Client

Depending on your specific model, you can integrate the Sennheiser headset’s answer, end call and volume functions with the 3CX Web Client:

  1. In 3CX Web Client, go to “Settings” > “Other Options” > “Use headset integration” and select “Sennheiser”.
  2. Verify that your specific model was detected and displayed.

 

If you’re interested in a demo of these new headsets, reach out to our team for more information.

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