Case Study

The Knight

The Knight is one of Melbourne’s premier Owners Corporation Management company.

They manage over 250 Owners Corporation; this portfolio consists of some of Melbourne’s most prestigious landmarks for residential, retail, commercial and industrial properties within the strata and community titles.

 

Problem

The Knight’s biggest problem was 3CX mismanagement and neglect, the result of a hurried install and poor guidance. The effects of this were infesting call quality and general user experience within the organisation that resulted in more users reaching for their mobile phones than the 3CX app or Yealink Handset. Their second issue was running Optus ISDN services through outdated Patton gateways into the 3CX Phone System.

3CX Phone System

C2 Solution

We approached these issues by thoroughly auditing the current system and identifying the pain points. The first was an expired 3CX license and an out of date version, the second was Optus ISDN services running through Patton Gateways. We redesigned the 3CX call flow and configuration, updated 3CX to the latest version, moved it onto a new virtual server, ported the Optus service to C2 SIP, and trained all key staff on the best practices of 3CX and C2 SIP.

Outcomes

The Knight now use all features of the 3CX Phone System, design and manage their own call flows, confidently introduce the technology to new staff and have a unified office. Since porting from Optus ISDN to C2 SIP they have reduced their monthly call bill by 50% and no longer experience voice quality issues.

C2 Voice

Tier 1 VoIP telephony services including, number and line rental, and inbound services.

Full Control

The end-user has more control over their phone system.

Local Support

You won’t be left in the dark. Your 3CX will be monitored by C2comm monitoring services.

Reduce Caller Cost

1300 and 1800 services reduce the rates for your calling customers.

Web Access

Access to your own 3CX Management Console

Unreachable Destination

If your site goes dark, SIP trunk registration failure is detected and calls are diverted to a pre-nominated number.

What Our Clients Say

  • Fantastic support and staff, they truly understand what it means to be a business partner.

    STEVE ELLERY | CALLAGHAN MOTORS

  • The technical and professional staff at C2 Communications have been extremely helpful in getting our entire IT&T networks to work smoothly and effectively across several Melbourne offices. With the high volume of telephone calls made, we have certainly benefited economically with the decision to install 3CX. The IT team has been highly responsive and we would not hesitate in recommending both their IT services and VoIP solutions.

    ANNE SMYTH  |  LAMPE FAMILY LAWYERS

  • We’ve had these guys looking after our phone and I.T. needs at work since 2010 and they’ve always been fantastic. Service is always spot on and they’ve never let us down. I won’t even speak to any other company trying to poach our business.

    MELISSA HART | MANARK PRINTING

  • We’ve had the 3CX VOIP system installed for a number of years, and we’ve been impressed by its versatility to expand and adapt with our growing business. The team at C2 Communications are easy to work with and very flexible in their approach.

    PETER BAILEY  |  WYNDHAM CLINIC