Case Study

Stuba

Introduction

Stuba is a B2B accommodation specialist offering access to over 100,000 properties designed exclusively for travel companies worldwide with global offices in Australia, UAE, UK and USA.

Problem

Stuba has offices in multiple countries and provides its services to properties globally. With international call costs and call routing difficulties limiting their support hours to each time zone, they needed a unified communication system that will allow them to provide support 24/7.

Solution

With C2 Communications already delivering 3CX successfully for the Australian office, their counterparts in the UK and India implemented a 3CX solution in their respective countries. Alongside another 3CX Titanium partner in the Technology Group from the United Kingdom, we were able to create a bridge between the three systems.

Outcome

The unification of the three separate 3CX systems provided presence information to users in each country, allowing the offices to communicate efficiently and without the barrier of high international calls costs. They were also able to achieve their 24hr support goal with the simplicity of call routing within a single 3CX platform.

3CX Phone System Hosting

Flexible and scalable PBX solutions from 3CX phone systems hosted in C2comm’s virtual private cloud.

Automatic Backups

All 3CX instances are securely backed up to our cloud storage and replicated in our DC.

C2 Voice

Tier 1 VoIP telephony services including, number and line rental, and inbound services.

Local Support

Business focussed support provided by our experienced local and technical teams.

Simple Integration

Provided with the ability to integrate the on-premise PBX with other software systems the company is running. For example, CRM systems.

Multiple Answer Points

Configure multiple answer points.

  • Fantastic customer service. Friendly and efficient staff. Excellent knowledge of 3CX Phone Systems and VOIP telephony.

    AMANDA MILLS | TAITS LEGAL

  • We’ve had these guys looking after our phone and I.T. needs at work since 2010 and they’ve always been fantastic. Service is always spot on and they’ve never let us down. I won’t even speak to any other company trying to poach our business.

    MELISSA HART | MANARK PRINTING

  • The technical and professional staff at C2 Communications have been extremely helpful in getting our entire IT&T networks to work smoothly and effectively across several Melbourne offices. With the high volume of telephone calls made, we have certainly benefited economically with the decision to install 3CX. The IT team has been highly responsive and we would not hesitate in recommending both their IT services and VoIP solutions.

    ANNE SMYTH  |  LAMPE FAMILY LAWYERS