Case Study

Pellicano Builders

Pellicano Builders are one of Australia’s leading award-winning developers.

Pellicano currently owns and manages more than 170 properties, with over 310 commercial clients and has a diverse property portfolio comprising residential, commercial, retail and large format retail, industrial and hospitality sectors.


Across multiple sites in Victoria and Queensland Pellicano require a team of 100 employees to be connected. Before moving to a 3CX Phone System, Pellicano was using a dated and proprietary LG Aria system and Telstra ISDN lines that were cumbersome and restricted their growth. Using this system limited their ability to connect to multiple offices and provide a central business presence throughout the organisation. Added to this were complex and expensive Telstra bills.

3CX Phone System

C2 Solution

Our solution for Pellicano was to implement an on-premise 3CX Phone System with Fanvil X4G and Yealink T46S handsets and C2 SIP Trunks. Using their existing IT infrastructure Pellicano were able to reduce their capital expenditures and make the most of their virtual environment. The 3CX system allowed us to install Fanvil and Yealink handsets at all sites and register them to a central server giving Pellicano a unified communications solution. The total onsite installation time for both offices was 10 hours. We were also able to reduce the Pellicano telephony bills by 50% using the C2 SIP Trunks.


C2 Voice

Tier 1 VoIP telephony services including, number and line rental, and inbound services.

Local Support

Business focussed support provided by our experienced local and technical teams.

Number Activation

Number porting services to help you migrate your business numbers from existing carriage.

One Bill

Single point of billing for all C2 Voice, 3CX Support, Fibre 1000 services.

Unreachable Destination

If your site goes dark, SIP trunk registration failure is detected and calls are diverted to a pre-nominated number.

Simple Integration

Provided with the ability to integrate the on-premise PBX with other software systems the company is running. For example, CRM systems.

What Our Clients Say

  • We’ve had these guys looking after our phone and I.T. needs at work since 2010 and they’ve always been fantastic. Service is always spot on and they’ve never let us down. I won’t even speak to any other company trying to poach our business.


  • I had not seen an install of a phone system undertaken with such efficiency and speed, until the team at C2 Communications installed our 80 handsets/extensions in only a few hours. Our VoIP service has worked smoothly ever since and we can manage it internally without the need for specialist PBX technicians.


  • Fantastic support and staff, they truly understand what it means to be a business partner.