ISDN Disconnections Update

09/12/2019

The shutdown of ISDN services has begun, and with that comes an even greater need to plan your upgrade 

Our February 2019 C2 blog post shed some light on the impending network shutdown of ISDN and PSTN networks, and in the months since more Australian businesses are being faced with the tangible reality of being disconnected. Disconnections began as early as September 2019, and are rapidly increasing; Telstra ISDN revenue declined in FY19 by 17.8% to $387 million (Telstra, August 2019) as Telstra continues their move away from the legacy product. With the services planned for complete decommissioning in September 2022, this leaves a significant number of Australian businesses facing decisions on where, and when to move. 

Plan your migration through a move to VoIP (voice over internet protocol)

What does this mean? With the nbn network expanding to 10 million “ready to connect premises” (nbn Co., October 2019), and a committal to completion in 2020, as well as continued improvements to fibre networks in growing metropolitan areas, a migration plan to cloud based VoIP is a plan all businesses need to consider.Porting out to a VoIP provider allows you to keep your disconnecting ISDN numbers, and gives you the flexibility to move them wherever you desire. 

How can C2 Communications assist your move?

Our leadership in VoIP and 3CX service delivery, coupled with expert knowledge in porting away from legacy ISDN services allows us to successfully manage a migration to VoIP in the most efficient manner. This is on top of 3CX and VoIP’s cost leadership and flexibility for your business. Get on the front foot with your plans, and get in touch with us to assist your process! 

1 Telstra Annual Report 2019 https://www.telstra.com.au/content/dam/tcom/about-us/investors/pdf%20F/2019-Annual-Report.PDF

2 How we’re tracking: October 2019 https://www.nbnco.com.au/corporate-information/about-nbn-co/updates/dashboard-october-2019

3CX Facebook and SMS integration

At the start of November, 3CX released Update 7 Alpha which supports Facebook and SMS integration, while adding improvements to Live Chat. This has resulted in one central location for Facebook, SMS and Live Chat messages.   3CX has done their research and over 5 billion people use messaging services each month!...

12/11/2020 | Read more

Download the 3CX Windows App – How To Series

Welcome to the first of our "How To" series where we will show you how to best utilise 3CX to its potential.   Whilst the 3CX interface continues to be optimised for Chrome browsers across Windows and Mac, we still recommend installing the 3CX Windows app where possible! The Windows app for...

29/10/2020 | Read more