3CX has done their research and over 5 billion people use messaging services each month! Further to that, 56% of consumers prefer to message their favourite brands instead of calling. Connecting with customers simply and effectively has never been easier with 3CX.
The live chat feature included in 3CX enables your agents to respond to Facebook and SMS messages immediately from their web client or smartphone app. Keep all your communications on one platform, saving time and monthly subscriptions with the new Facebook and SMS integration.
So, let’s break down the benefits available.
Connecting visitors to your team in real-time improving customer satisfaction. No more need for personal social media accounts to be logged in.
3CX allows you to send text messages, without giving out your personal account. Access from your mobile device and respond to clients while you’re on the go.
The live chat box is now sporting a refreshed UI. Plus improvements in security and functionality.
Is Facebook and SMS integration something your business would be interested in? Get in touch with our team today on email@example.com for more information, and prepare for full release!